CLEAR TERMS. RESPECTED RIGHTS.

Refund Policy

Effective November 7, 2026 · Version 1.2 · Naldar subscriptions

Clear terms for Naldar and Naldar Studio subscriptions. For help or a refund request, email support@naldar.com.

At a glance

Monthly · US$6.99: request a card refund within 24 hours of payment, less actual processing fees where permitted.
Yearly · US$69.99: request a refund within seven days of payment and receive US$63.00 back, after a flat US$6.99 cancellation deduction.
After seven days: contact us for individual review. A refund is not guaranteed.
Mandatory consumer rights and legally required refunds are preserved.

Monthly subscriptions

To claim a refund, email support@naldar.com within 24 hours of the monthly card payment. This window starts at the time of each payment, including a renewal. The deadline applies to sending your request. You can still report a software malfunction after the 24-hour window. We will refund the payment to the original payment method. Where permitted by applicable law and payment-provider rules, we deduct only the actual processing fee the provider retains from the original payment and any separate fee it actually charges for processing that refund. We disclose the amount before processing the refund.

Square generally retains the original processing fee and does not list a separate fee for an ordinary card refund. The exact deduction depends on the payment. If a deduction is prohibited or a full refund is required, we return the full amount required.

Yearly subscriptions: seven-day refund window

You may request a refund within seven days of each annual payment, including an annual renewal. Under this voluntary offer, we refund the annual amount paid minus a flat US$6.99 cancellation deduction. At the current US$69.99 annual price, the refund is US$63.00, before any required tax adjustments.

This is one flat deduction, not US$6.99 for each month used. The deduction does not apply to the extent a refund without that deduction is required by law.

Requests after seven days

You can still email us after the seven-day annual refund window. Later requests are heard on an individual review basis only. We consider the circumstances, including the reason for the request and any reported software problem. An exception is discretionary and is not a guaranteed refund. Any approved voluntary annual refund normally uses the same flat US$6.99 deduction unless we confirm otherwise.

This review process does not limit a software-malfunction claim or a remedy you are entitled to under applicable law.

Software malfunctions

If Naldar or Naldar Studio malfunctions, email us with your app version, device and operating-system details, and a description of what happened. We may ask for reasonable troubleshooting information to verify the problem and help resolve it. A verified malfunction that prevents the software from working as described on a supported setup may qualify for a refund after review.

Software-malfunction reports are not automatically rejected because more than seven days have passed. Performance differences between compatible devices, AI output preferences or a third-party service problem do not by themselves establish a Naldar software malfunction. This does not exclude a defect, misleading product description or other issue for which the law provides a remedy.

Canceling renewal is separate from a refund

You can stop automatic renewal in My account. Cancel before the next renewal to avoid the next charge. Cancellation alone does not request or issue a refund; normally, paid subscription access continues until the paid period ends.

If a refund is approved for the current subscription period, we will confirm the amount, cancellation and effect on the remaining subscription entitlement. Refunding a payment and stopping renewal are separate billing steps that we handle as part of the approved request.

How to request a refund

Email support@naldar.com with your account email, payment date or receipt reference, subscription plan and reason for the request. Please do not send passwords, full card numbers or private AI chats or creations. We will confirm the outcome and any approved refund amount.

Approved refunds are normally sent through Square to the original payment method. Square and your bank determine processing times. Taxes and any amounts that must be returned by law are handled as required.

Your legal rights

This voluntary policy does not exclude or restrict mandatory consumer rights, applicable withdrawal rights, remedies for faulty or misdescribed digital content or services, or any refund required by law. Where those rights require a different outcome, they take priority over the 24-hour monthly window, the seven-day annual window, discretionary review and any deduction described above.

This version applies to purchases made while it is presented at checkout. It does not retroactively reduce rights attached to an earlier purchase. Naldar is operated by Revel Design LLC, Florida, United States. Questions: support@naldar.com.